FAQ


Where are you located

We are located in the Battlefield Shopping Center at 1057 Edwards Ferry Road, Leesburg, VA 20176--across the street from the Leesburg Target and Costco.


What is considered a special order?

A special order is anything custom that is not available for sale to the public.  It can be specific flavored cupcakes, cakes, mini cupcakes, cake pops, cookies, brownies, rolls, pies, or breads.


How much notice do you need to make a special order and what is the process for ordering?


We are a custom bakery and take extra care with each special order.  There are limited production slots available each day for special orders.  As orders come in, open production slots are filled.  Once all the production slots for a particular day are filled, that day will be closed to other special orders.  Please understand that calling a set amount of time ahead may not necessarily guarantee a production slot.  It is best to call as soon as possible to secure a production slot for your event.  We have customers that book months in advance.  You will need to provide credit card, billing information, and approximate quantity desired to secure the production slot.  We will need a final count and specific flavors no later than 2 weeks before the event. 


If your production slots are full, can you make an exception for our order because we just need a small cake?

Please understand the level of effort needed to make a small 6" cake is the same level of effort needed to make a larger cake.  In some cases it would take more effort because we have to modify our recipe to the smaller quantity.   


Are your cupcake containers environmentally friendly?

According to the container manufacturer, the containers are corn based and made from 100% annually renewable resources. They are compostable into carbon and water under specific conditions of heat and moisture.  The process to produce these containers use 65% less fossil fuel to produce and reduces greenhouse gas emissions by 80-90% compared to traditional petroleum based polymers.


Do you deliver and is there a charge?

We do offer delivery service if our schedule allows. Charges for delivery is based on distance.


Can you make custom birthday cakes or special occasion cakes and how do we order a cake:

Yes, we can make special occasion cakes to your order.  We are a custom bakery and take extra care with each special order.  There are limited production slots available each day for specialty cakes.


We need the following info to determine if we can fit your order in our production schedule:  a) cake flavor b) cake filling c) cake frosting (sometimes the cake frosting and filling can be the same) d) cake size e) any special cake decoration instructions.  You can provide the info via phone or email. 

After receiving the info, we will contact you to provide the status of the order and the final quote on the cost of the cake.   You will need to provide credit card info to reserve your production slot and finalize your order. 


Do you make wedding cakes and how are cake consultations done?

For our wedding clients, we can provide a variety of services such as traditional multi-tiered wedding cakes or a combination of cupcakes and small cutting cake.  We also have a cupcake stand available for rent.  It can be configured to accommodate approx 30 cupcakes at a minimum and up to 185 cupcakes at a maximum.  


Our process begins when you send an email request for a tasting certificate.   We need to know the date of the ceremony, approximate guest count, and venue location.   We will email a gift certificate that you can use at your leisure during our bakery's business hours.  


Tastings should be done prior to our consultation appointment. After tasting, we can have consultations via phone, email, or in person.  Consultation meetings are scheduled Wednesdays, Thursdays, and Saturdays after 7 p.m.


Are your gluten & dairy free items egg free?


Answer:  Our gluten and dairy free items contain egg.  We have accommodated special orders for gluten, dairy, and egg free items in the past but do not offer these items on a regular basis.


Do you offer sugar free items?

Answer:  Currently, we do not offer sugar free items.

SPECIAL ORDERS: Our production schedule fills up quickly and we would like to accommodate as many as possible.  Special orders with at least 21 days notice have a higher chance of being accepted.  Anything not listed on the Today's Flavors and the Leesburg Store tabs are considered special orders.  The following dates are -NOT available for special orders:

 6/22-7/3  -  7/10 thru 7/19